PLATFORM MIGRATION POLICY
Hej Messmate,
Sometimes ships need to find new harbours, and digital platforms occasionally need to move to new hosting or services. This policy explains what happens if we need to migrate The Resilience to different technical waters.
Why Platforms Migrate
Technical Reasons: Server issues, hosting problems, or better infrastructure opportunities
Security Concerns: Moving to more secure hosting or updated platforms
Feature Upgrades: Accessing better tools or capabilities for our community
Cost Management: Finding more sustainable hosting solutions
Service Discontinuation: When current platforms shut down or change terms
Our Migration Principles
Data Protection First: Your personal information, subscriptions, and community data are protected throughout any migration process.
Minimal Disruption: We plan migrations to minimise downtime and service interruption for our crew and readers.
Clear Communication: We’ll announce planned migrations well in advance with clear timelines and what to expect.
No Data Loss: We maintain secure backups and ensure all content, subscriptions, and community information transfers safely.
What We Protect During Migration
Your Subscriptions: Newsletter subscriptions, preferences, and communication history
Community Data: Discord roles, collaborative project files, conversation history where possible
Purchase Records: Order history, download access, customer information
Content Assets: All stories, books, games, and creative works
User Accounts: Login access, preferences, and personalisation settings
Our Communication Process
Advance Notice: Minimum 30 days notice for planned migrations
Regular Updates: Progress reports throughout the migration process
Clear Instructions: Step-by-step guidance if you need to take any action
Support Channels: Dedicated help during transition periods
Post-Migration Check: Follow-up to ensure everything worked correctly
Your Rights During Migration
Data Access: You can request your data before, during, or after migration
Opt-Out Options: You can request data deletion instead of migration
Alternative Contact: If primary systems are down, we’ll provide alternative contact methods
Compensation: If paid services are disrupted, we’ll extend access or provide refunds as appropriate
Emergency Migrations
Sometimes migrations happen unexpectedly (server crashes, security breaches, platform shutdowns):
Immediate Actions: We prioritise data security and user notification
Temporary Solutions: We’ll establish interim communication channels
Rapid Recovery: Focus on restoring essential services first
Full Restoration: Complete migration planning once immediate issues are resolved
Technical Safeguards
Regular Backups: Multiple backup copies stored securely off-site
Testing Procedures: Migration processes tested before live implementation
Rollback Plans: Ability to reverse migrations if serious issues arise
Security Protocols: Encrypted data transfer and secure storage throughout
What You Can Do
Keep Contact Updated: Ensure we have current email addresses for important announcements
Follow Multiple Channels: Subscribe to our newsletter AND follow social media for migration updates
Save Important Content: Download or save any content that’s particularly important to you
Ask Questions: Contact us if you’re concerned about upcoming migrations
Platform-Specific Considerations
Website Hosting: Domain name stays the same when possible; URL redirects for any changes
Email Systems: Subscription preferences and history maintained across providers
Community Platforms: Discord roles and channels recreated; chat history preserved where possible
Payment Systems: Purchase access and download links maintained
Our Track Record
We’ve successfully navigated previous migrations including:
- Moving from blog-focused to Substack-based publishing
- Server transitions and hosting changes
- Platform updates and technical upgrades
We learned from each experience and continue improving our migration processes.
Post-Migration Support
Extended Support Period: Additional help available for 30 days after major migrations
Issue Resolution: Priority fixing for migration-related problems
User Feedback: We actively seek feedback to improve future migration experiences
Questions About Migrations?
Concerned about an upcoming migration? Want to understand our technical processes better? Need help with a migration-related issue? Contact us through our main contact page.
We’re committed to making platform changes as smooth as possible while keeping your data safe and your access uninterrupted.
Here’s to smooth sailing through digital waters,
//Captain Linn & Sir Bear 🏴☠️
The Resilience
[Last updated: 25 August 2025]